The goal of RHCT is to ensure that Customers are completely satisfied with their purchases. Upon receipt of any package, it should be examined closely prior to opening the factory-sealed products’ packaging. If the order is not in satisfactory, it may be returned provided that the following guidelines are observed:
Returns for “refund” are accepted by the Company only if submitted within 30 days from the order shipment date. Returns of product for the purposes of “exchange” for other product are accepted by the Company if submitted within 45 days from the order shipment date. Returns submitted to RHCT after 45 days will only be processed at the discretion of the Company. If there is any concern about return timelines, the Customer is encouraged to contact the Company directly as soon as possible.
All products returned (other than for determination of Defects, as outlined below), must be returned unused, unopened and in resalable condition.
Defective Products: RHCT strives for completely satisfaction of everything offered. This begins from the website all the way to the product selected. That said, “Product defects” are carefully scrutinized by RHCT. Any product which is suspected to be “defective” should be immediately returned to RHCT (Please, refer to section B for return procedures) so that Quality Control can examine the product to verify the nature of the defect and recall similar products from similar lot or batch numbers. When a product determined by RHCT to be defective, or otherwise not consistent with Quality Control standards, the Company will immediately replace the product or refund the purchase price. Please DO NOT use the product. Any used or partially used product automatically voids any potential product return.
NOTE: Any products returned that do not conform to these guidelines will be sent back to the Customer at their sole expense. Remember, all returns must be submitted within the timelines established above. Returns submitted beyond these timelines will only be processed at the discretion of RHCT
A) Distributor Repurchases (Buy Back) for distributors only:
1. Upon cancellation or termination of the Distributor Agreement, Distributors may return for refund products and sales aids (marketing tools) that he or she personally purchased from RHCT that are in resalable condition and were purchased within 1 year from the date of the receipt of merchandise first ordered at 90% of the Distributor’s net cost, less appropriate setoffs and legal claims. Any items that have been clearly identified at the time of sale as non-returnable, discontinued, or as seasonal items shall not be considered resalable.
2. Upon acceptance of resalable products and sales aids (marketing tools), after our quality control department examine it and if they are considered resalable through RHCT standards, the Distributor will be reimbursed 90% of net cost of the original purchase price(s) in the same form as the original payment was submitted. Shipping charges incurred at the time of purchase will not be refunded.
3. New Distributors Only: New Distributors may cancel their Distributor Agreement and return their Business Kit for a full refund of all consideration paid within 30 days from the date of enrollment.
B) Procedures for Returns To Return a product, you must:
1. Contact Distributor Support at +8801799919171 email@example.com,
2. Provide them with the original invoice number,
3. Notify them of the product(s) being returned,
4. Receive a Return Merchandise Authorization (RMA) number, and
5. Clearly print the RMA number in indelible ink on the outside of the box. Packages without visible RMA numbers will not accepted by RHCT
6. You are responsible for pre-paying all shipping costs related to the returned items to be sent. The Company does not accept shipping-collect packages.
7. You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by RHCT, it is your responsibility trace the shipment.
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